Privacy Policy
1. About this policy
This policy explains how iPaintD.com collects, uses, shares and protects personal information. iPaintD.com is operated from Queensland, Australia. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
In this policy, “we”, “us” and “our” mean the operator of the site. If you have questions, contact us at eo8u20db2vyx@ipaintd.com.
2. What we collect
When you create an account
- Homeowners: your name, email address and password. Passwords are stored in a scrambled (hashed) form that we cannot read.
- Painters: your name, email address and password, plus your business name, QBCC licence number, ABN, business phone, suburb, services, service areas, and any logo, cover photo, website and description you add.
When you record a property
The property address and the colours used on it: brand, colour name, code, hex value, paint range, sheen, where each colour is used and any notes. A property address can be personal information when it can be linked to the people who live there.
When you contact a painter or report a profile
Your name, email address, phone number if you give it, your role (for example owner or tenant), the property address and the details of your request, message or report.
When you pay
Payments are handled by Stripe. We do not see or store your full card number. We receive and keep a record of what you bought, the amount, the date and, for subscriptions, the card type and last four digits so you can recognise it.
When you use the site
- Pages viewed, the website that sent you (for example a search engine), the type of device (mobile, tablet or desktop), and the words you search for on the site.
- To count visitors without cookies, we combine your IP address and browser details into a code that changes every day and cannot be turned back into your IP address. We do not store your IP address in our statistics.
- Like most websites, our hosting provider’s server may briefly record IP addresses in technical logs for security and troubleshooting.
Reviews
Reviews of painters show the reviewer’s name, rating, review text and date.
3. Information that is public
The site is designed to make some information public:
- Property profiles: the address, suburb, colours, notes, the date they were updated and the painter who recorded them. They appear in search results and can be printed and shared.
- Painter business profiles: business name, logo, suburb, service areas, services, phone, email, website, licence number, ABN, ratings and reviews.
Please do not add anyone’s personal information to notes or descriptions. Homeowner names and email addresses are never shown publicly.
4. How we use information
- To run the site: show profiles, process sign-ups and payments, and keep your account secure.
- To pass your quote request, message or update request to the painter or owner you sent it to.
- To send you service emails: receipts, alerts about properties you saved, notices about your subscription or free period, and replies to your requests.
- To check painters’ licences and keep the directory accurate.
- To review reports, prevent misuse and enforce our terms.
- To understand how the site is used and improve it, using our anonymous statistics.
- To meet our legal obligations, such as tax record keeping.
We do not sell personal information, and we do not use it for advertising on other websites.
5. Who we share it with
- Other users, as described above: for example, a painter receives the details you put in a quote request.
- Stripe, to process payments and manage subscriptions.
- Anthropic, which provides the AI colour lookup. Only the colour brand, name, code and sheen are sent, never personal information.
- Our web hosting and email delivery providers, which store and send information on our behalf.
- OpenStreetMap: when a property’s suburb is not already known to the site, its address is sent from our server to the OpenStreetMap Nominatim service to place it on the map. When you view the map, your browser loads map images from OpenStreetMap, which can see your IP address.
- Google Fonts: your browser loads the site’s font from Google, which can see your IP address.
- Professional advisers, and government or law enforcement bodies where the law requires or allows it.
Our providers may only use the information to provide their service to us.
6. Overseas disclosure
Some of the providers above store or process information outside Australia, including in the United States (Stripe, Anthropic, Google) and the United Kingdom and Europe (OpenStreetMap). Our hosting provider may also store information in other countries. We choose providers that protect information to a standard similar to the Australian Privacy Principles.
7. Cookies
We keep cookies to a minimum:
- Log-in cookies, set by WordPress when you log in, so the site remembers you between pages. They are removed when you log out or after a set time.
- A short-lived cookie that shows you a one-off confirmation message after you submit a form. It expires within two minutes.
We do not use advertising or cross-site tracking cookies, and our statistics work without cookies. Payment pages provided by Stripe may set their own cookies for fraud prevention.
8. Emails
We send emails you need for the service, such as receipts, alerts and request notifications. You can turn off alerts for any saved property from your account. We will only send marketing emails if you have agreed to receive them, and every marketing email will have a way to unsubscribe.
9. How we protect information
We use HTTPS encryption, hashed passwords, access controls that limit staff access, and reputable providers for payments and hosting. No system is completely secure. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.
10. How long we keep it
- Account information: while your account is open, and for a reasonable time afterwards in case you return or a dispute arises.
- Property profiles: while they remain on the site, including after a painter’s account closes, so owners can still find their colours.
- Requests, messages and reports: for up to three years.
- Payment and invoice records: for as long as tax law requires, usually five years.
- Visit statistics: 400 days.
When we no longer need information, we delete it or make it anonymous.
11. Access, correction and deletion
You can view and update most of your details in your account. You can also ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account. Contact us at eo8u20db2vyx@ipaintd.com. We will respond within 30 days. We may need to confirm your identity first, and in limited cases the law allows us to refuse; if so, we will tell you why.
12. Removing a property profile
If you own or live at a property and do not want its colours shown, use the Report link on the profile and choose “Privacy request”, or contact us. We will review it promptly.
13. Children
The site is not intended for children. You must be 18 or older to create an account.
14. Complaints
If you have a concern about how we have handled your personal information, contact us first at eo8u20db2vyx@ipaintd.com and we will try to resolve it within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
15. Changes to this policy
We may update this policy. The date at the top shows when it last changed. If a change materially affects you, we will tell you by email or on the site.
16. Contact us
iPaintD.com. Email: eo8u20db2vyx@ipaintd.com.